FAQ

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FAQ - Frequently Asked Questions

OMAN Hyundai sells a full range of genuine parts and accessories to offer you the opportunity to personalise your car to suit your individual lifestyle. We don’t have a price list on our website due to the sheer volume of options available but you can contact us on 044-6647 6647 or visit us at our two retail parts counter.

Yes you can. We would be delighted for our trained technicians to look after your vehicle for you. The only difference is we do not sell new cars. Post sales the customer can avail all the services mentioned in the user manual as per Hyundai norms & standards. OMAN Hyundai is a Service Only channel partner for Hyundai Motors India Ltd.

OMAN Hyundai carries an extensive range of parts and accessories for a all range of Hyundai models. Please contact us via the website or on 044-6647 6647 with your 17 digit Vehicle Identification Number (VIN) which is located on your registration papers or registration plate number to discuss your requirements and stock availability.

No we don’t.

Our location and contact numbers are;

# 79/6, Poonamallee By-pass Road, Opp. To Johnson Lift, Poonamallee, Chennai – 600 056.
Phone 044-6647 6647 / 8939 80 4261 / 8939 80 4266 / 8939 57 0707

Yes, get in touch with our Parts Department and we will get you the parts needed.

Our business hours are;

Monday to Saturday – 8:30 AM to 7:00 PM
Sunday – 9:00 AM to 05:00 PM
We are Closed only on major Govt. Holidays

Yes we are. Please remember that every single Hyundai Genuine part and accessory is designed and manufactured to comply with Hyundai’s engineering and testing standards, which is reassuring when you’re on the road.

OEM stands for Original Equipment Manufacturer (OEM). Purchasing an OEM parts means you’re buying a part made by the vehicle’s manufacturer. These match the parts that came with your vehicle when it rolled off the assembly line. Hyundai Genuine Parts are tested under various simulated extreme conditions to ensure quality, reliability and durability, and on top you get a 6 months warranty* on genuine parts. To know more, talk to our Parts Deparment. (*T&C apply)

1800 102 4645 (toll-free) 0124 – 256 4645 (call charges apply) – Hyundai Road Side Assistance Programme is a 24×7 emergency support provided in the event of any mechanical or electrical breakdown and or traffic accident of a vehicle. It is an initiative to increase the HMIL’s focus on its customers. The Road Side Assistance Program was launched with the aim of providing emergency road side assistance services round the clock to ensure a pleasurable and uninterrupted journey virtually anywhere in India.

The program is designed to enhance the customer ownership experience and ensure that customers get immediate and hassle free service in the event of any car breakdown.

The scheme will be available as a complimentary service for vehicles with in basic warranty period. The 24×7 Road Side Assistance program covers services such as: wheel change, fuel delivery up to 5 litres, taxi co-ordination, opening the vehicle in the event of a key lock-out, rectifying electrical problems related to the battery and fuse, on-spot repairs for complaints that can be attended to on site and car towing to the nearest workshop in cases of an accident or breakdown.

An aftermarket part is any part for a vehicle that is not sourced from the vehicle manufacturer via the Hyundai Dealer Network. Hyundai Motor India does not endorse the use of non-genuine parts and accessories which are (aftermarket, second hand, imitation parts) or parallel imported parts when repairing or servicing your Hyundai vehicle.

Contact OMAN Hyundai Accident Assist on +91-8939 57 0707 Mr. Venkat. He will be able to talk you through the steps you need to take, whether it be having your car towed or which repair centre to take it to. The Accident Assist helpline is open 365 days – 24/7!

For further information on tyres and wheels for your Hyundai. Kindly get in touch with our Parts Department and we will be glad to assist you in choosing the best tyres for your drive.

Yes we can. We are open from 9.00am – 05.00pm on Sundays. Note that Sunday bookings are quite popular, so we recommend that you book at least 1 week in advance to secure an appointment.

Hyundai’s genuine parts and accessories are engineered, manufactured and tested to Indian Design Rules standards by certified Hyundai factories only. This include local and international locations.

Yes. Appointments are essential. It helps both the ways, vehicle with prior appointments will be attend on a priority basis. It helps you to plan accordingly and we can be ready with all the parts required to service your vehicle thereby reducing/avoiding downtime.

To secure an appointment you can speak to our Customer Care Executives on 044-6647 6647 / 8939 80 4261 or 8939 80 4266 between 9am to 6pm or alternatively at your convenience book online. (link to our online booking form and delete this content within brackets)

Oman Hyundai offers the standard Hyundai parts warranty. Full terms and conditions can be accessed by clicking here (we have to create a warranty page in which we will copy the details from Hyundai India site warranty policy content to be in line with Hyundai India Policy.

For ref: http://customercare.hyundai.co.in/subindex_WarrantyPolicy-14.aspx

Replacement Part warranty – http://customercare.hyundai.co.in/subindex_ReplacementPartWarranty-55.aspx 

Emission Warranty – http://customercare.hyundai.co.in/subindex_EmissionWarranty-56.aspx 

Extended Warranty – http://customercare.hyundai.co.in/ExtendedWarranty.aspx

Power Train Warranty – http://customercare.hyundai.co.in/subindex_PowerTrainWarranty-92.aspx 

(Post creation of warranty page we need to delete this content)

Parts Warranty will not be applicable if it is not fitted by the Hyundai Authorized Service Centre. Parts sold under counter sale are not eligible under parts warranty. We strongly urge our customers to get the parts replaced in the Service Centre to get the benefit of applicable warranty and to avoid any discomfort at a later date.

Currently we don’t have that facility. But we are working towards it. We will keep you updated on this once we are ready. (The idea is to keep you on the move whilst your vehicle is being serviced, loan cars (when available) will be for a fee. Loan cars must be pre booked with our Customer Care Executives.)

Hyundai does not recommend the fitment of non-genuine parts and/or accessories. If any fault or failure is deemed to be caused by the use of any part or product not recommended by Hyundai then the fault or failure will not be covered by warranty.

(Currently not available). Yes we do. For those that require to remain on the road while your vehicle is being serviced, we do have loan cars available for a small fee. Loan cars are only available by appointment only.

Yes, certainly we will. Hyundai has taken an Customer Centric initiative and have tied up with a young company called www.21noth.in to address this specific need of a busy customer (to know more visit site). OMAN Hyundai has tied-up with 21north, to extend this exclusive service to your doorstep. We can pick up your vehicle for service from 6am in the morning and deliver it until 10pm in the night. What more, once your pick up is confirmed you will get to know in what time the person will be at your doorstep for a pickup or drop, you will get real time updates and you can track him through Google Maps. Now relax & get your vehicle serviced at your convenience. What more, you focus on important tasks and we will take care of your vehicle. Currently this service is available for customers within 20kms radius, anybody beyond this limit kindly get in touch and we will be glad to pick up your vehicle on special timings. We are more than happy to come to you.

For more details on new car warranty policy ref. here. (link this to the warranty page and remove this detail within brackets)

Fuel injected (petrol) Hyundai’s that are manufactured after 31st October 2003 are equipped with fuel systems compatible with alcohol (Ethanol). These vehicles can operate on a maximum of 10% Ethanol / 90% unleaded petrol, however if drivability is affected, the use of 100% unleaded fuel is recommended. Ethanol blended fuel mixed at 10% is generally referred to as E10. Fuel injected Hyundai’s manufactured prior to October 2003 do not have fuel systems compatible to run Ethanol. If E10 is to be used in these vehicles, in must be used in conjunction with periodic use of a fuel corrosion inhibitor. (The Hyundai recommended inhibitor is available under part number AL009M0002). 

The Lifetime Service Plan enables you to find out how much your next scheduled Hyundai maintenance is. If you visit Lifetime Service Plan and select your vehicle year, model and service required and it will give you the price of your service upfront. Making it easier for you to budget your motoring costs. We need to work on the life time service calculator as in http://consumer.xtime.net.au/menu/?variant=HYUNDAIAUSTRALIA&dealer_code=AUSTRALIAHYUNDAI&make=HYUNDAI&locale=en_AU&show_header=false&show_age=false&estimate=true&dealerLogin=false similar to this for all Indian Hyundai Models from 2015 onwards. For time being we will keep this FAQ hidden until we get it ready. Q Is my vehicle eligible for Lifetime Service Plan?Yes, every Hyundai vehicle is eligible for Hyundai Lifetime Service Plan.

Yes you can. Contact us today and we will provide you with a quote. What more if you buy all 4 tyres in a single invoice, we will offer you a Lifetime Free Wheel Alignment & Tyre Rotation*. (T&C apply –Free wheel alignment & tyre rotation every 5,000 kms or 6months whichever comes earlier for the next 50,000 kms or 2yrs from the date of purchase whichever comes earlier. Only Tyre manufacturer warranty policy will be applicable. OMAN Hyundai nor Hyundai cannot give any warranty or guarantee nor will be held responsible for any tyre related damages occurring due users negligence/abuse).

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Why Choose Us

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Experience Skills

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Expert Engineers

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Low Cost

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Guarantee Services

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Trusted Work

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High Quality

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